Methods of contacting Cloudflare support
联系 Cloudflare 支持的方法
As a Cloudflare customer, you can contact Cloudflare for support via the community portal or by opening a support ticket, live chat, or phone. Support options can vary depending on your plan.
作为 Cloudflare 客户,您可以通过社区门户或打开支持票、实时聊天或电话联系 Cloudflare 以获得支持。支持选项可能因您的计划而异。
Enterprise Business Pro Free
Community
Join the community to ask basic troubleshooting questions and to view the latest resources (such as tips for resolving common issues and configuration guidance).
加入社区以提出基本的故障排除问题并查看最新资源(例如解决常见问题的技巧和配置指南)。
Yes Yes Recommended Recommended
Support Ticket
Use to troubleshoot specific issues or errors. Response times depend on your plan.
用于解决特定问题或错误。响应时间取决于您的计划。
Yes Yes Yes No*
Chat
Use to troubleshoot specific issues or errors. Response times depend on your plan.
用于解决特定问题或错误。响应时间取决于您的计划。
Yes Yes No No
Emergency Phone
Use phone support to reach out during emergencies such as site outages or DDoS attacks.
在站点中断或 DDoS 攻击等紧急情况下使用电话支持联系。
Yes No No No
Customers on Free plans are encouraged to utilize our Cloudflare Community and will only receive standard ticket support for billing, account, and registrar issues.
我们鼓励使用免费计划的客户使用我们的 Cloudflare 社区,并且只会获得针对账单、账户和注册商问题的标准票证支持。