We understand your explanation about the Proof of Address. However, we need to abide by our regulatory requirements, which states that we need to have a valid Proof of Address, which can be one of the following:
Bank or credit card statement
Utility bills (water, electricity, gas, internet, cell phone, etc.)
Letters from the bank (note- bank application form and bank profile information documents are not acceptable)
Letters from the local and national **
Payroll statement or official salary document from employer
Insurance statement
Tax document
Residence certificate
Bank/Wire transfer receipt
Lease/rent agreement (residences, buildings, establishments)
For your convenience, we can attach the requested document via our secure form here:
Please let us know if you have any questions. We look forward for your reply.
Regards,
Ted
Kraken Support
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