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We apologize that a shutdown was required for this server without a prior warning but this was an emergency case as your VPS was actively having a negative effect on other customers. Had this not been the case then you would have been warned before such action happened. Future instances of abuse may lead to a warning rather than a shutdown.
Your service comes with a "fair share" CPU, as you do not have the dedicated "high CPU" addon. While we allow you to burst up to 100% of the core(s) you receive on your service, we have fair limits in place to reduce cost & ensure the best server performance for everyone. Unfortunately, your service was recently found to be using constant high levels of CPU. Your service was found to use an average of 80.5% CPU for multiple hours. As a result, your service has been powered off.
CAUTION: Please read this message before powering your service back on.
Please either reduce your usage to fit in line with our AUP, or purchase the High CPU Addon which allows you to constantly utilize 100% processing power. If the high usage continues without the appropriate high CPU addon, your service may be powered off again or suspended.
Feel free to reply to this ticket if you need assistance purchasing this addon or if you have any questions in regards to our policies.
You may purchase the appropriate addon below:
https://virmach.com/manage/cart.php?gid=addons
You may see our Acceptable Use Policy below:
https://virmach.com/terms-conditions/#tab1
We would also recommend considering an upgrade to a larger package with more processing power, as your service is constantly maxing out and running out of CPU. |
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